Privacy

Privacy Statement

Update on the Processing of Personal Data

Introduction
Moodboutique.gr Company takes the appropriate measures to protect the personal data it processes and to ensure that the processing of personal data is always carried out in accordance with the obligations set by the legal framework, both by the company itself and by third parties process personal data on behalf of the company.
We would also like to assure you that at Moodboutique.gr, we do not collect data on minors under 16 years of age.

Processor - Data Protection Officer (DPO)
Moodboutique.gr informs that, for the purposes of conducting its business activities, it processes personal data of its customers in accordance with applicable national legislation and European Regulation 2016/679 for the protection of individuals against the processing of personal data and for the free circulation of such data (General Regulation on Data Protection, hereinafter referred to as "the Regulation") as in force.
For any matter regarding the processing of personal data, please contact RM-GroupLTD, which has assumed DPO duties, at dpo@rmgroupltd.com.

What is the purpose of processing and how we use your personal data
We use your data in different ways which differ depending on the purpose of processing.
There are cases in which Moodboutique.gr. will not be able to take action if it does not have specific Personal Data, such as your Personal Data required during the processing of your orders so that it can be delivered by the carrier to you and not to another third party.

Purposes of processing your personal data are:
(a) the provision of services that you assign to us and wish to receive from us such as for example the purchase of products you wish to purchase from us. Specifically:

Execution of your orders
In order to deliver your orders and to be able to support you even after the sale, the necessary information we need is:

  • the name and surname and for companies VAT, Tax Office, Profession, so that the employee who makes the delivery knows to whom he must deliver
  • the invoicing and / or delivery address so that you can pick up at your place
  • the phone number so we can contact you regarding your order
  • your e-mail address, so that you can receive updates regarding your order.

 (Β) With your consent and if you have provided us, either when creating a member account, or when subscribing to our newsletter and personalized communication, your possibly necessary information, the following possibilities are provided:

Subscribe to newsletters, send updates and offers:

  • To subscribe to the newsletters, send the information and the offers you must give us your e-mail address (email)

With your registration and the corresponding consent, you will be able to enjoy all our updates and offers that we send via emails and text messages or Instant messaging through relevant services (for example via SMS, Viber, Push Notifications etc.).
Create a member account:

  • To create a Member Account you must provide us with your e-mail address (email) and set your own personal passwords

Research Satisfaction Of customers
The data we collect from our website is used for your participation in a Customer Satisfaction Survey, under the specific conditions set by the legal framework. The Customer Satisfaction Survey is currently conducted via electronic communication.

Create a member account using Social Media:

  • To create a Member Account using Social Media you must give your consent to the respective Social Media
  • Necessary information we receive from the Social Networking medium is the address of your Email
  • The additional information we receive depends on the respective Social Networking medium, it can be either your gender or your date of birth or both if and when you have declared them public.

For details on the use of Social Media, see the corresponding section below.
By creating a member account according to the above and your respective consent, you will place your next orders without having to re-enter your details. You will now be able to enjoy an optimal experience with access to your account details, your order history and the status of your open orders, your favorites and all the settings offered on the "My Account" page.
This will give you access to all your information so that you can fill it in or modify it as needed. You will be able to enter in your account all the necessary information for the execution of your orders, so that you do not have to fill them in every time you order.
You will also be able if you wish to add additional information such as your gender and date of birth which will allow us to be able to offer you an even closer to your needs and more personalized information.

Credit / Debit Card Details

  • Credit card details are requested upon completion of your orders if you choose the relevant payment method and relate exclusively to their electronic transmission through a secure environment to the banking institution for the completion of your payment only.
  • The implementation of the cardholder certification service may require the transfer of their card details to a third party provider, in cooperation with the bank that implements the completion of the card payment process.

What are the legal reasons for processing your personal data?
We only process the personal data you provide when we have a legitimate reason to do so.
Legal reasons for processing of your personal data consist of:
(a) the provision of the services you entrust to us and wish to receive from us such as for example the purchase of products and consequently the fulfillment of our contractual obligations in this context, for the proof of your orders, for the after-sales support, in order to we communicate with you about your orders and generally where it is reasonably necessary or required to comply with legal or regulatory requirements, resolve disputes, prevent fraud and abuse or enforce terms and conditions.
(Β) the safeguarding and protection of the legitimate interests, both yours and ours. This preserves, for example, the IP address, location information, coke of users's devices in order to detect or prevent fraud or abuse of our website.
(c) compliance with an obligation imposed by law, such as regulatory compliance for tax purposes
 (d) the consent you provide under the specific conditions set by the legal framework, in order to: subscribe to the newsletter, receive updates on products, services, offers, participate in a satisfaction survey, send you personalized updates, etc.

Minors and children are allowed to use our website;
Moodboutique.gr does not offer its products and services for purchase by children and minors under 16 years of age.
The children's products we offer for purchase, are intended exclusively for purchase by adults and not by children or minors under 16 years of age.
If you are under 16 years old, you may use our website only with the participation and approval of a parent or guardian.

Where we transmit the data
Moodboutique.gr transmits personal data to third parties, to whom the company entrusts the processing of personal data on its behalf. Specifically:
The data is transferred only to companies cooperating with Moodboutique.gr that provide services for the purpose of sending advertising material and personalized offers. Also, this data is transmitted to companies cooperating with Moodboutique.gr in order to evaluate the quality of services and the evaluation of our products & services.
Also, for the purposes of implementing the sales contract, data is transmitted to cooperating companies to which the execution of part of the contract has been assigned, such as transport companies or pick-up points selected by you.
In these cases, Moodboutique.gr remains responsible for the processing of your personal data and defines the individual details of the processing, and signs a special contract with the third parties to whom it assigns execution of processing activities, in order to ensure that the processing is carried out in accordance with the applicable legal framework. and that every natural person can freely and unhindered exercise the rights conferred on him by the legal framework.

Storage Period
The data storage period is decided based on the following specific criteria depending on the case:
When processing is required by the provisions of the applicable legal framework, your personal data will be stored for as long as the relevant provisions require.
When processing under contract, your personal data is stored for as long as necessary for the performance of the contract and for the establishment, exercise, and / or support of legal claims under the contract.
For the purposes of promoting products and services (marketing activities), your personal data is kept until your consent is revoked. This can be done by you at any time. Withdrawal of consent shall not affect the lawfulness of the proceedings based on the consent given in the period prior to its withdrawal.
We will also keep your account data for as long as you keep it and have not requested their deletion. Your data, which you provide to us in order to provide you with services, will be kept for as long as necessary so that we can continue to provide you with these services. If it is reasonably necessary or required to comply with legal or regulatory requirements, to resolve disputes, to prevent fraud and abuse or to impose terms and conditions, we may retain some of your information as required, even after the termination of your account or if we no longer need to provide your services.
To revoke your consent, please contact the Data Protection Officer (DPO) RM-GroupLTD of Moodboutique.gr at the following contact details: dpo@rmgroupltd.com

What are your rights in relation to your personal data?
Every natural person whose data is processed by Moodboutique.gr enjoys the following rights:

Right of access:
You have the right to be aware and to verify the legality of the processing. Thus, you have the right to access the data and receive additional information about their processing.

Right of correction:
You have the right to study, correct, update or modify your personal data by contacting the Data Protection Officer (DPO) at the above contact details.

Right to delete:
You have the right to request the deletion of your personal data when we process it with your consent or in order to protect our legal interests. In all other cases (such as when there is a contract, obligation to process personal data imposed by law, public interest), this right is subject to certain restrictions or does not exist as the case may be.

Right to restrict processing:
You have the right to request a restriction on the processing of your personal data in the following cases: (a) when the accuracy of the personal data is disputed and verified; (c) when personal data is not needed for processing purposes, however, it is necessary for you to establish, exercise, uphold legal claims; reasons why you oppose editing.

Right to object to processing:
You have the right to object at any time to the processing of your personal data in cases where, as described above, it is necessary for the purposes of the legitimate interests we pursue as controllers, as well as to the processing for the purposes of direct marketing and consumer profiling.

Right to portability:
You have the right to receive your personal data free of charge in a form that allows you to access, use and process it using commonly used processing methods. You also have the right to request that, if technically possible, we transfer the data directly to another controller. This right exists for the data you have provided to us and their processing is carried out by automated means based on your consent or in execution of a relevant contract.

Right to withdraw consent:
Finally, Moodboutique.gr informs you that where the processing is based on your consent, you have the right to revoke it freely, without prejudice to the legality of the processing based on your consent before revoking it. To revoke your consent contact the Data Protection Officer (DPO) RM-GroupLTD at dpo@rmgroupltd.com

To exercise any of the above rights you can contact the Data Protection Officer (DPO) RM-GroupLTD at dpo@rmgroupltd.com

Right of complaint to the APDPH
You have the right to file a complaint with the Personal Data Protection Authority (www.dpa.gr): Call Center: (+30) 210 6475600, Fax: (+30) 210 6475628, E-Mail: contact@dpa.gr

Personal Data Security
Moodboutique.gr implements appropriate technical and organizational measures aimed at the secure processing of personal data and the prevention of accidental loss or destruction and unauthorized and / or illegal access to them, their use, modification or disclosure. In any case, the way the internet operates and the fact that it is free does not allow anyone to guarantee that unauthorized third parties will never be able to violate the applicable technical and organizational measures, gaining access and possibly using personal data for unauthorized and / or illegal purposes.

Cookies information
What are Cookies?
"Cookies" are small files with information that a website stores on a user's computer (usually in a web browser such as Chrome, Opera, Mozilla Firefox, Edge, etc), so that every time a user logs on to the website, the latter retrieves such information and offer the user related services. A typical example of such information is the user's preferences on a website, as they are stated by the user's choices on that website (eg selection of specific "buttons", searches, ads, etc.).
How and why do we use Cookies?
Moodboutique.gr uses "cookies" to collect online activity information, to store your preferences and settings as well as to optimize the site browsing experience.
We also use cookies to personalize content and ads, provide social media features and analyze your traffic. In addition, we share information about how you use our site with social media, advertising and analytics partners, who may combine it with other information you have provided or collected in connection with your use of the Services. their.
Cookies in no way harm your device and can allow us to offer you faster and better navigation on our website.
Use of Cookies:
We store on your device the absolutely necessary cookies for the operation of the website.
By further use of the site you accept the use of cookies.

The Cookies sent from our website and stored on your electronic device are indicative of the following:
Session cookies

Google analytics

Facebook

Skroutz analytics

 

By disabling Cookies or revoking your consent, certain features of the Website will not be available. In addition, the performance and functionality of the website may be affected.

How you can delete cookies
You can delete cookies and disable their use. Select the browser you are using and follow the instructions:
Chrome - https://support.google.com/chrome/answer/95647?hl=en_US
Safari - https://support.apple.com/kb/ph21411?locale=en_US
Firefox - https://support.mozilla.org/el/kb/pws-energopoiw-th-leitoyrgia-do-not-track
Edge - https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
If you are using another browser, consult your provider's information.

Carrying out automated processing and / or profiling
During your visits to our website, you can browse and remain an anonymous user until you decide that you want to subscribe either by creating a member account, or by subscribing to our newsletter and personalized updates, giving your email address as well as and your appropriate consent on a case-by-case basis.
After your above registration, your profile is compiled through automated processing, with your personal preferences, interests, behavior, position or movements. The use of the information you give us is done to provide you with a personalized user experience, to send you notifications that concern you personally (for example products that you saw on our website or that interest you) but also to be able to customize its content our website depending on your searches, history and preferences.
This is done automatically with your registration as we can know and better meet your needs regarding our products and services.
Our goal is to be able to discover your likes in order to provide you with suggestions tailored to your needs and preferences.

Additional Information When Data is Collected by Third Parties and Not Directly by the Individual

Social media
At Moodboutique.gr we provide you with the opportunity to register by creating a member account (sign up) or to log in to your account (sign in) using your accounts through Social Media (eg Facebook), without having to remember passwords , through an automated secure operation which takes place through the direct communication of our systems with the respective social network.
A condition for the use of the above automated registration / login function is to authorize the respective social media for this use, which at the same time authorizes the media to transfer to us your personal data which you have declared publicly on the social media. At the time of the authorization you are informed about exactly what information will be transmitted and you have the option to de-select some of them.
Your authorization on the respective medium is made once and is valid until you terminate it by your own action towards the respective medium (look for the relevant functions - options in your personal account on the social networking medium).
Your personal information that we collect from social networks, if it is public and only with your consent, is your Name, Surname, Email, Birthday and gender, but also any other information you have declared as public on social media. This information is used to create a member account and its needs as described in the relevant section "Creating a member account".

Links to other sites.
Our website may contain links to foreign websites. Moodboutique.gr is not responsible for the privacy practices or the content of other websites that do not belong to Moodboutique.gr. We therefore recommend that you read the privacy statements of these foreign sites carefully.

 

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